1. Membership Refunds
Monthly membership fees are non-refundable once billed. You may cancel at any time to prevent future charges; access continues through the end of the current billing period. Annual memberships may be eligible for a prorated refund within the first 14 days of purchase.
2. Product Refunds
Unopened Dawn of Good products may be returned within 30 days of delivery for a full refund. Opened products are non-refundable for hygiene and safety reasons unless defective.
3. Prescription & Medical Service Limitations
Provider consultation fees and prescription medications are non-refundable once a licensed provider has completed a review. Compounded and dispensed medications cannot be returned under state and federal law.
4. Shipping Issues
If your package arrives damaged, incorrect, or lost in transit, contact us within 14 days of the expected delivery date and we will make it right.
5. Contact Support
To request a refund or report an issue, email support@goodnco.com with your order number and a brief description.