Questions

Frequently asked questions

Straight answers about how care, pricing, privacy, and ME work at GOODNCO.

Medical team, pharmacies, and coverage

Who is your Medical Team?

LionMD: A trusted team of nationwide medical professionals led by Dr. Ana Lisa Carr, MD (NPI: 1689841744) and Dr. Kelly Tenbrink, MD (NPI: 1346482684).

Who are your Pharmacy Providers?

Our pharmacy partners are leaders in providing personalized medication solutions.

Belmar Pharmacy
Phone: 800-525-9473
www.belmarpharmasolutions.com
Strive Pharmacy
Phone: 855-405-5993
strivepharmacy.com
Epiq Scripts
Phone: 833-654-3553
epiqscripts.com
Casa Pharma Rx
Phone: 877-937-6868
casapharmarx.com
The Pharmacy Hub
Phone: 888-958-1382
thepharmacyhub.com
Foothills Pharmacy
Phone: 480-496-4444
foothillspharmacy.com

What states do you service?

We provide care and support to patients in all 50 U.S. states. Availability of specific services may vary by state based on provider licensure and applicable regulations, but our platform supports nationwide access to care.

Getting started

How does GOODNCO work?

You choose the area you want help with, share your health history privately, and a licensed provider reviews it. Treatment is only offered if a provider decides it is appropriate for you.

What if I don't know what I need?

Use Start Now and choose "I'm not sure — see how GOODNCO works." It opens How It Works so you can pick the right area.

Do I have to talk to someone on video?

Most care starts with a private written intake. If a provider needs more information, they will tell you what is required before making a decision.

Provider review and treatment

Am I guaranteed a prescription?

No. Completing an intake never guarantees treatment. A licensed provider reviews your information and decides what, if anything, is appropriate.

Can I choose my own medication?

You can tell us what you are interested in, and it stays with your intake. The final decision belongs to the licensed provider reviewing your case.

Pricing and payment

Why do some options show a price and others don't?

We only show a price when it has been approved for that exact treatment. Where no approved price exists yet, you will see the pricing you qualify for during your care journey instead of an estimate.

When am I charged?

Payment is authorized as part of the intake, before your case reaches a provider. Your authorized payment is only completed if a licensed provider confirms treatment. Payment does not guarantee a prescription.

Orders and delivery

Where is my order?

Open ME and go to Orders + Refills. If you have an active clinical case, detailed shipping and case status live in your Patient Portal, linked from that page.

How is it packaged?

Approved treatment is fulfilled by a licensed pharmacy and shipped discreetly. See the shipping page for details.

Privacy and ME

What is ME?

ME is where your GOODNCO care lives: what needs your attention, your care path, orders, messages, and health summary in one place.

What is the Patient Portal?

The Patient Portal is your clinical case and care-team activity, run by our medical partner. It appears only if you have an active case.

Who can see my health information?

Your information is used to provide care and is handled according to our privacy policy. It is never shown in a web address or shared for advertising.

Still need help?

GOODNCO support can help with your account, orders, and general questions.

Go to support Open the Patient Portal

Already have a case with our medical team? Sign in to the Patient Portal for your case, prescriptions, shipping, and care-team messages.

If you are in danger or need immediate help, call 911. For mental health crisis support, call or text 988, available 24/7.